Privacy Policy

Terms of Service/Use & Disclaimer

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record

You can ask to receive an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
We will provide a copy or a summary of your health information, usually within 30 days of your written request. We may charge an actual cost-based fee for each request including the Therapist’s fee for time spent on a request.

You may be denied access to any “Psychotherapy Notes” if we believe that a limitation of access is necessary to protect you from a substantial risk of imminent psychological impairment or to protect you or another individual from a substantial risk of imminent and serious physical injury.

Ask us to correct your medical record

You can ask us to correct personal health information about yourself that you think is incorrect or incomplete. Ask us how to do this.
We may say “NO” to your request, but we’ll tell you why in writing within 60 days

Request confidential communications

You can ask us to contact you in a specific way (ie; home phone rather than cell phone) or to send postal mail or email to a preferred address.
We will say “yes” to all reasonable requests. Any request that violates another patients rights will be dismissed

Ask us to limit what we use or share

You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your therapy or well being of another.
If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information with your health insurer. We will comply unless a law requires us to share that information

Get a list of those with whom we’ve shared information

You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting per year but will charge an actual cost-based fee per request including the Therapists time spent. Multiple requests may incur a postponement until final termination of your therapy or the current years end, whichever event occurs first.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy within a reasonable time frame

Choose someone to act for you

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
We will make sure the person has this authority and can act for you before we take any action

File a complaint if you feel your rights are violated

You can complain if you feel we have violated your rights by contacting us using the information listed below:
Nanette Sebourn LMFT
27349 Jefferson Avenue, Suite 104
Temecula, California 92590
Email: Admin@NanetteSebourn.com
You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter, calling their 800 number or visiting their website
We will not retaliate against you for filing a complaint

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us.
In these cases, you have both the right and choice to tell us to:

Share information with your family, close friends, or others involved in your care
Share information in a disaster relief situation

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

Marketing purposes
Sale of your information
Most sharing of psychotherapy notes
In the case of fundraising, we may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures

How do we typically use or share your health information?
We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services

Help with public health and safety issues

We can share health information about you for certain situations such as:

Preventing disease
Helping with product recalls
Reporting adverse reactions to medications
Reporting suspected abuse, neglect, or domestic violence
Preventing or reducing a serious threat to anyone’s health or safety

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

For workers’ compensation claims
For law enforcement purposes or with a law enforcement official
With health oversight agencies for activities authorized by law
For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

We are required by law to maintain the privacy and security of your protected health information.
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and privacy practices described in this notice
We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

Additional Disclaimers

Linked & 3^rd Party Access to Information (Third Party Access)

Our office reduces the amount of 3^rd party or shared communication of information with persons, entities, websites, companies or organizations outside of our office. However, some products that are used to conduct business require personal patient data (personal & financial information, images, preferences) to be shared/collected/transmitted. Nanette Sebourn LMFT is not responsible for outside parties or electronic medium’s mishandling of any information they are provided or have obtained. We will always take steps to try and prevent Linked Intrusion by a third party. Our site www.NanetteSebourn.com contains links to independent outside websites (which also post their own links). If you link to a third party site from www.NanetteSebourn.com, any information you provide a third party website is not covered by this privacy policy. To be informed of the third party privacy rules, you must read and adhere to their privacy statement.

Website Tracking (“Cookies”)

We may also collect information about you and your use of our site through the use of cookies to verify city/state/country in an effort to improve your online experience. “Cookies” are small computer files that websites transfer to your computer’s temporary internet files that provide info regarding visit information (ie: length of visit, page viewing & personal preferences).

Electronic Communications (Emails) & TeleHealth \ TeleTherapy Services

Email & other online communication is a common transmission of information. While we take care to provide secure communications via these electronic mediums, please note that email does have its drawbacks & online transmissions are susceptible to breaches in security.

We may choose to respond or engage with you in an electronic format. Replies to electronic mail will be like-kind and any requests for documentation to be transmitted via email may be subject to the insecurity inherent in the medium. While efforts are used (virus & threat scanning), Nanette Sebourn LMFT takes no responsibility regarding lost, stolen, hacked, phished, denied or otherwise compromised emailed & online communications (Including 3^rd party tools/websites).

Deposits & Pre-Payments for Goods OR Services

Any prepayments, deposits, checks, money orders, cashiers checks, any “Crypo-Currancy” or other forms of legal tender offered to Nanette Sebourn LMFT through any means, mediums, intermediaries or website (including 3^rd Party or “Unofficial” websites) are non-refundable & non-transferable. Any alteration to this policy is subject to additional fees & are subject to change at the discretion of Nanette Sebourn LMFT.

Audio & Video Surveillance

Nanette Sebourn LMFT or the building housing our current office may employ the use of audio & video recording equipment. All images or recordings are managed by the entity they were recorded by. Nanette Sebourn LMFT is not responsible for recordings obtained outside of our current office. Any recordings/audio samples/images/videos/media created within our office will be used at Nanette Sebourn LMFT’s discretion & may/may not be used in therapy to further assist out patients. By entering our office location or interacting online with Nanette Sebourn LMFT you consent to audio & video surveillance or recordings during your visit and/or therapy session with the Therapist.

Voluntarily Submitted Information

In addition, we collect and retain information you voluntarily submit to us. It is up to you whether to submit information to us, and how much information to provide. We may ask for identifying information such as, but not limited to, your name, email address, mailing address and phone number and will retain any & all information deemed important or relevant.

COVID-19 & Social Protocol

Our office, while sanitary & cleaned on a normal basis, has increased the frequency & detail of our cleaning regiment. However, all patients are responsible for their own physical health. Please inform this office if any symptoms of the COVID-19 virus are present. We reserve the right to modify the procedure in which we address each individual case/occurrence based on prevailing information at hand. The rapid changes in advice/knowledge/best practice regarding this most current virus have demanded ad-hock procedures in guarding against the spread. It is up to you, the patient, to wear any personal protective equipment (PPE) deemed acceptable to prevent the contraction/spread of any disease, including COVID-19.

Homeopathic & Holistic Healing with Flower Essence

All recommendations made by Nanette Sebourn LMFT and its agents (including published media) are based upon opinions and/or observations. Nanette Sebourn LMFT and its agent’s suggestions are not intended to diagnose, treat, cure or prevent any disease. The information given is not provided as medical/psychiatric advice or as a substitute to medical/psychiatric advice. And in no way is the information intended to take the place of a consultation and examination by a licensed health care professional, whether or not you have a health concern. The purpose of this information is to expose individuals to information and points of view they may not be aware of.

The statements made by Nanette Sebourn LMFT might not have been approved by the FDA. Any products and services mentioned are not intended to diagnose, cure, treat, or prevent any disease or health condition. Science is a rapidly evolving field of study. New discoveries can often cause beliefs about past discoveries to change. Therefore, it is possible that my viewpoints on certain topics have changed in light of new research and/or experience.

Remedies are a range of tinctures under the homeopathic medicine system. They are made keeping in mind that the purity and naturalness of the Flower Essence is remained intact. Bach Flower remedies are a trademark registered formulae discovered by Dr. Edward Bach in England.

Remedies suggested are based on the therapeutic usage of natural flower essences which were discovered by Dr. Edward Bach in early 20th century, England. They may contain extra neutral alcohol and are consumed safely world over. They are an unique system of medication and are used around the world. While all the products suggested are tested for consistency and efficacy, Nanette Sebourn LMFT states that these remedies can be taken for the ailments for which they are mentioned and the results may differ on individual cases. Any remedy, concoction, tincture, blend, essence, cure or suggestion recommended by Nanette Sebourn LMFT or its agents is not a substitute for physician’s diagnosis and treatment. If a problem persists, consult your doctor immediately. Although these remedies are generally safe for the public and usually have no side effects, Nanette Sebourn LMFT advises that usage be practiced/taken at the user’s sole discretion.

All Remedies & Flowers Essence products are registered trademarks. Nanette Sebourn LMFT lists information for general information purpose only. All copyrights and logo’s are the copyright property of their respective companies.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all past/present information pertaining to all contacts/persons/patients. The new notice will be available upon request, in our office, and on our website.

Last Revised/Current Effective Date

July 2023